TERMS AND CONDITIONS

 

Definitions

The following terms are used throughout this document:

Tutor Diane’ is the (easy-to-remember) teaching name for Diane LaGambina.

‘Student(s)’ are the learners that will participate in the online lessons with Tutor Diane.

‘Client(s)' are the customers who book the online services of a tutor. Where the student is below 18 years of age, these will be parents or guardians.

 

TEACHING

All lessons will be taught online via Zoom.

Within the set structure of each course, individual activities will be adapted to match the unique requirements and individual learning styles of each student.

SAFEGUARDING

As a teacher and a tutor, Tutor Diane has completed Safeguarding Training and holds an Enhanced Disclosure from the Disclosure and Barring Service (DBS).

Tutor Diane is registered with the DBS Online Update Service whereby this certificate is checked and reviewed annually.

This allows Tutor Diane to work with adults and young learners and is evidence that that she has no criminal convictions, reprimands, cautions or warnings.

For safeguarding purposes, all children under the age of 18 who attend online lessons with Tutor Diane must be in the proximity of an adult over 18 years of age. This adult will not be required to participate in the lessons.

For further details of safeguarding practices and online safety precautions whilst receiving online English tuition, please read the full policy under the 'Online Safety and Safeguarding' tab on the Tutor Diane website.

 

RECORDINGS

Clients will be asked at the time of booking if they consent for their chosen lesson to be recorded.

Clients who consent will receive a recording of the lesson to download onto their own device within 24 hours of its completion.

This recording may be retained by the student for revision purposes for as long as they need it.

This recording is solely for purposes of personal English tuition for the named student and must not be posted on any public forum or shared with any other third party.

If clients do not wish to give their consent to being recorded, they will have the option to reject this service on the booking form and the recording application will be switched off for the whole of the session.

Lesson recordings are kept purely for the purposes of online tutoring as detailed on the Tutor Diane website.

No recordings will be disclosed by Tutor Diane to any third party or used for any other purpose.

All recordings for a student will be deleted once the student's course of study has come to an end.

 

DATA PROTECTION & PRIVACY

Full details of how personal data is stored and protected can be found under the 'Data Protection and Privacy' tab on the Tutor Diane website.

 

BOOKINGS

Lessons can be booked via the Tutor Diane website from a choice of available dates and time slots.

Clients can book one single lesson at a time, or a series of sessions if they wish. 

Students do not have to commit to lessons at the same time each week if they do not want to.

Clients can book a lesson in any of the available time slots on the calendar.

Clients will receive an email confirmation of their booking, including a link to join the remote classroom at the allocated time.

Clients will also receive an email 4 hours before the start of the lesson time with a reminder of the details.

 

PAYMENT

Payment is made at the time of booking.

Once a time slot is booked, clients will be directed to a secure payment page.

Secure payment is made via debit or credit card using Stripe. Further information can be found here: www.stripe.com

No payment is required for the free taster sessions.

If students need to reschedule a lesson, clients will not be charged again for a new time. The original payment will still cover the newly allocated time slot.

 

CHANGING YOUR BOOKING

Clients can change their booking up to 24 hours in advance of their allocated time slot by using the link in the conformation email, and then choosing a new slot from the online calendar. No charge will be made for doing this.

If clients need to change a booking less than 24 hours before their allocated time slot, they will need to complete the Contact Form on the Tutor Diane website. Tutor Diane will then help to rearrange a new time slot.

 

CANCELLATIONS

Lessons can be cancelled up to 24 hours in advance of a lesson.

If it is not possible to reschedule to a new time, then a full refund will be given.

If clients need to cancel less than 24 hours before the lesson, they will need to complete the Contact Form on the Tutor Diane website.

Refunds are not normally given for cancellations less than 24 hours before a lesson unless there are exceptional circumstances. However, a lesson can be rescheduled at no extra cost.

 

LIABILITY

No promise can be made about the grading level that a student will attain under exam conditions following tutoring from the Tutor Diane website.

Exam preparation classes can only ever offer an explanation of how marks have been allocated in the past to achieve a particular grading level.

These marking parameters change every year after the exams have been sat and are regulated by external sources.

Tutor Diane cannot be held accountable for the final exam result of the student.

 

COMPLAINTS

If any client or student is unhappy with the online tuition services provided by the Tutor Diane website, please email info@tutordiane.co.uk with details of your complaint.